Betting Rules

By opening, accessing or using a Playmojo Casino account, you agree to comply with these Betting Rules and the other applicable website terms. You are responsible for reading the rules before placing a bet. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support channel.

Betting is available only to people who meet the applicable age, location, account and legal requirements. You must provide accurate and current information when registering and when using your account. You must not open or use an account on behalf of another person, allow another person to use your account, or use an account for an unlawful purpose.

You are responsible for keeping your login details, payment information and account access secure. Any activity carried out through your account may be treated as activity authorised by you unless there is evidence of unauthorised use. Contact the operator as soon as possible if you believe your account has been accessed without permission.

Placing a bet

• A bet is not final until it has been accepted and recorded by the website.
• The confirmation shown in your account or betting interface should be checked carefully before you continue.
• You should check the selected game, market, outcome, stake, odds or displayed value before confirming a bet.
• A bet normally cannot be changed or cancelled after acceptance unless the relevant product rules or applicable law provide otherwise.
• You must have sufficient available funds or an available balance before a bet can be accepted.
• Bets may be declined, restricted or limited where permitted by the applicable terms, product rules or legal requirements.

The information displayed on the website is provided for general betting purposes and may change. Displayed prices, odds, balances, game information and availability should not be treated as guaranteed until the relevant transaction has been accepted and confirmed. You should retain any confirmation or transaction reference shown in your account.

Fair use and prohibited conduct

You must use the website fairly and in accordance with the law. You must not attempt to interfere with the website, manipulate a game or betting process, exploit a technical weakness, use automated systems without permission, provide false information, or engage in fraudulent, deceptive or collusive conduct. You must not use funds that belong to another person or use the service in a way that could expose the operator or other customers to unreasonable risk.

Where there is a reasonable concern about misuse, fraud, a technical issue, a breach of these rules or a breach of the website’s Terms and Conditions, the operator may review relevant activity and take action permitted by the applicable terms. This may include cancelling affected bets, suspending an account, restricting access or withholding a transaction while checks are completed.

Each game, market or betting product may have its own rules. These rules can explain how an outcome is determined, which information is used, how a result is settled, and when a bet may be voided. Always read the rules displayed for the relevant product before placing a bet.

Casino and chance-based games

For casino and other chance-based games, results are determined by the game system and the rules of that game. Previous results do not predict future results. A game outcome cannot be changed because of a previous win or loss, and a player cannot improve the chance of a random outcome by increasing a stake or continuing to play. Game instructions, paytable information and displayed features should be reviewed before play.

Event or market betting

Where event or market betting is offered, each market may state how an outcome is determined. Settlement may depend on official results, an agreed source of information, the completion of an event, or another method stated in the market rules. If an event is postponed, abandoned, interrupted, changed or completed under unusual circumstances, the applicable market rules will determine whether bets stand, are resettled or are voided.

Settlement principles

• Bets are settled using the rules displayed for the relevant product and the result accepted by the operator.
• A result may be amended if an official result is corrected or if a settlement error is identified.
• Where a bet is voided, the stake may be returned in accordance with the applicable product rules.
• A bet may be unsettled while the result, transaction or account activity is being checked.
• The final settlement shown in your account is the record you should use when reviewing a completed bet.
• If two rules appear to conflict, the more specific rule for the relevant game, market or promotion may apply.

A winning amount is calculated using the accepted stake and the applicable odds, payout information or game rules. Any displayed calculation is subject to correction where there is an obvious error, a technical issue or an incorrect settlement. Account balances should be checked regularly, and any apparent discrepancy should be raised promptly.

Voids, cancellations and incomplete play

A bet or game round may be voided or cancelled where the relevant event does not take place, a market is offered in error, a game is interrupted, a technical fault affects the transaction, or another circumstance covered by the applicable rules occurs. The treatment of a partially completed game or bet depends on the product-specific rules and the information available when the issue occurred.

The website is intended to operate accurately, but technical or human errors may occasionally occur. An error may include an incorrectly displayed price, odds value, result, balance, stake, payout, game status or betting option. A transaction affected by an error may be reviewed and corrected in line with the Terms and Conditions and the rules for the relevant product.

If a technical problem interrupts a game, prevents a bet from being confirmed or causes information to be displayed incorrectly, do not assume that the bet was accepted or that a payout is due. Check your account history and any confirmation message before placing another bet. If the position is unclear, stop using the affected product and raise the issue through the available support channel.

The operator may keep records of bets, game rounds, deposits, withdrawals, account changes, communications and other relevant activity. These records may be used to administer the account, investigate disputes, meet legal and compliance obligations, protect the website and support accurate settlement. Account records and system information may be relied on when resolving a question about whether a transaction was accepted or completed.

Disputes and questions

If you believe a bet has been settled incorrectly, provide the relevant details as soon as possible. Include your account information, the approximate date and time, the game or market, the stake, the displayed outcome and any transaction or bet reference available to you. Do not send passwords, full payment details or other sensitive information unless it is specifically requested through a secure process.

Questions will be reviewed against the applicable rules and available account records. A review may take longer where information must be checked with a game provider, payment service or other authorised party. The outcome of a review may include confirmation of the original settlement, correction of an error, cancellation of an affected transaction or another action permitted under the relevant terms.

Changes to these rules

These Betting Rules may be updated from time to time to reflect changes to products, technology, legal requirements or operating practices. The current version published on the website applies to future activity from the time it takes effect. A different version may apply to an earlier bet where required to properly settle that bet or where the applicable terms allow it.

Betting should be treated as entertainment, not as a way to make money or recover losses. Only wager money you can afford to lose. Set a personal budget before you play and consider using time or deposit controls where those tools are available. Never borrow money to gamble, chase losses, or continue playing because you believe a win is due.

• Take regular breaks and keep track of the time you spend playing.
• Keep gambling separate from essential household, living or bill money.
• Do not gamble when you are upset, under the influence of alcohol or drugs, or feeling pressured to win.
• Do not ask another person to place bets for you or use another person’s account.
• Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.
• Use the available account controls, restrictions or self-exclusion options if you need help taking a break.

You are responsible for complying with the laws that apply to you and your use of the website. If you are not permitted to gamble, are below the applicable minimum age, or are located in a place where the relevant service is not lawful or available, you must not use the service. Access to the website does not guarantee that every product is available in every location.

For more information about account restrictions, self-exclusion, safer gambling tools or assistance with a gambling concern, review the Responsible Gambling information on the website or use the available support channel. These Betting Rules are general information only and do not replace the full Terms and Conditions or the specific rules shown for an individual game, market or promotion.