Privacy Policy

This Privacy Policy applies to information collected through the Playmojo Casino website, player accounts, customer support channels and related online services. It is intended for players in Australia and uses plain language to describe the main ways a casino website typically handles personal information.

Personal information is information that identifies you, or could reasonably be connected with you. The information collected will depend on how you use the website, whether you create an account, the features you use and the choices you make about communications and cookies. Some information is needed to provide the service, while other information may help improve security, customer support and the online experience.

By using the website, you should read this policy together with any notices shown at the time information is collected. Those notices may explain a particular use of information or ask for your consent where consent is appropriate. If you provide information about another person, you should have permission or authority to do so.

The information we handle helps us

• Create, maintain and administer your player account.
• Provide requested services and respond to questions or support requests.
• Confirm identity and complete verification checks.
• Detect suspicious activity, fraud, abuse and attempts to use an account improperly.
• Process transactions and maintain accurate account records.
• Meet legal, regulatory, security and record-keeping obligations.
• Improve website performance, functionality and the overall player experience.

The categories below are examples of information that an online casino may handle. Not every category will apply to every player, and the amount of information collected may change depending on your account activity and the services you request.

Account and contact information

When you register or contact us, we may handle details such as your name, date of birth, username, contact information, account preferences and records of communications. This information is used to set up and manage your account, provide customer support, send important service messages and help keep account information accurate.

Identity and verification information

To confirm that an account is being used legitimately, we may request identity or verification documents and related information. This may include information used to check your identity, age, address or other details relevant to account security and compliance processes. Verification information is handled for identity checks, anti-fraud measures, account protection and legal obligations.

Payment and transaction information

We may handle records connected with deposits, withdrawals, gameplay, account balances, bonuses where applicable, payment methods and transaction history. These records help us process and reconcile transactions, investigate queries, protect against financial abuse and maintain records required for business and legal purposes. Payment providers may separately handle payment information under their own privacy notices.

Device, usage and cookie information

When you visit the website, technical information may be collected about your device, browser, operating system, internet connection, approximate location, IP address, pages viewed, actions taken and the date and time of activity. This information can help with website operation, security monitoring, troubleshooting, performance analysis and understanding how features are used.

Support and communication records

If you contact customer support or respond to a message, we may keep a record of the enquiry, the information provided and the response. These records help us investigate issues, maintain consistent support, verify relevant account activity and improve the way questions are handled.

Playmojo Casino may use cookies and similar technologies to make the website function, remember selected settings, support account sessions, help protect against suspicious activity and understand how the website is used. Cookies are small files or pieces of information stored on your device by your browser. Some are necessary for core website functions, while others may support preferences, measurement or relevant communications.

Cookies may allow the website to recognise your browser during a session, remember choices and provide a more consistent experience. They may also help identify technical errors, measure website performance and distinguish legitimate activity from unusual or automated activity. Information collected through these technologies may be combined with other technical information for security, service improvement and reporting.

You can manage or restrict cookies through your browser settings. Most browsers allow you to view, delete or block cookies, and may provide options to receive a warning before a cookie is stored. If you block or delete cookies, some account features, preferences or website functions may not work as intended. Browser settings are controlled by you, so check the options available in the browser and device you use.

Where a cookie or similar technology requires a choice, the website may provide information or controls at the relevant point. Changing your cookie settings does not necessarily remove information that was collected before the change. Any request about personal information already held can be made using the privacy contact details in this policy.

Personal information may be shared where this is reasonably necessary to provide the website and its services, protect players and the platform, complete requested transactions or meet an obligation. Depending on the circumstances, recipients may include service providers supporting hosting, technology, payment processing, identity verification, security, customer support, communications, analytics or other operational functions.

Information may also be disclosed where needed to investigate suspected fraud, account misuse, security incidents or other harmful activity, or where disclosure is required or permitted by an applicable legal obligation. Information may be provided to professional advisers or relevant authorities when appropriate. Service providers are expected to handle information for the purpose for which it is provided and in accordance with suitable confidentiality and security requirements.

Reasonable technical, organisational and administrative measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure handling procedures and staff or provider responsibilities. No online service can guarantee that information will be completely secure, so you should use a strong password, keep account details private and notify support if you suspect unauthorised activity.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some records must be kept for a period required by law even after your account is closed. This can include account, verification, transaction, communication or security records. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Closing an account does not necessarily result in the immediate removal of every record. Retention may be necessary to complete outstanding matters, prevent repeated misuse, respond to disputes, demonstrate compliance or meet record-keeping obligations. Information retained for these reasons will continue to be handled with appropriate care.

Depending on the circumstances and applicable requirements, you may ask about the personal information held about you and how it is used. You may also request that inaccurate information be corrected, ask for information to be deleted where there is no continuing reason to keep it, or withdraw consent to marketing communications. These choices may be subject to identity checks, legal requirements, operational limitations or records that must be retained.

Data requests

To exercise your privacy rights, contact support@playmojocasino.best and explain what you are requesting. You may use this address to ask for access to your data, correction of inaccurate or incomplete data, deletion of your data where appropriate, or withdrawal of consent to marketing. Please provide enough information for the request to be understood and linked to the correct account, but do not include unnecessary sensitive information in your first message.

For your protection, we may need to confirm your identity before providing information or making changes. This helps prevent someone else from obtaining account information or changing your preferences without permission. We may ask for reasonable supporting details, but you should not send passwords or payment security codes by email.

You can usually stop promotional messages by using the unsubscribe or preference controls included in those messages. You may also contact support@playmojocasino.best to withdraw consent to marketing. Service messages about your account, security, transactions or important changes may still be sent where they are needed to provide the service or communicate essential information.

Keeping your information accurate

Please tell us if your account or contact information changes. Keeping details current helps with account access, verification, support and important notifications. If you believe information is inaccurate, incomplete or out of date, contact support@playmojocasino.best with a clear explanation of the correction requested.

Privacy questions, concerns about the handling of your information and requests about this policy can also be sent to support@playmojocasino.best. We will review requests in a reasonable manner, subject to identity verification, applicable requirements and any information that must continue to be retained.